Service Requests

About Service Requests

The Facilities Services Customer Service Center (CSC) staff receives service requests (work orders) from the university community, process and assigns to the appropriate trade/custodial personnel. All service requests are processed through the CSC.

Service requests submitted between 8 a.m. and 5 p.m. will be processed same business day.

Service requests submitted between 5 p.m. and 11 p.m. may be processed the next business day. 

 

How to Request Services

  • Customers are encouraged to submit a service request online via SF State FacilitiesLink
  • Customers may also contact the Facilities Services Customer Service Center at (415) 338-1568 or (415) 405-0579

 

Emergencies

For emergencies involving fire, life safety and/or property damage, please immediately contact the University Police Department Dispatch at (415) 338-7200.

You are encouraged to refrain from submitting service requests via SF State FacilitiesLink in the event of an emergency.

If you are uncertain, please contact the Customer Service Center at (415) 338-1568 or (415) 405-0579. Some examples of emergencies include flooding, gas smell, elevator entrapment, lockout, lock change, no hot water to a building, no heat to a building, power outage affecting a building, security and/or fire system malfunction.

 

How to Submit an Online Service Request

Below you will find a guide to submit an online service request, per your FacilitiesLink Access/Account. 

For detailed information about service request prioritization and timelines, please go to Service Request Prioritization and Timelines.

For more information about campus keys and building card access requests, please visit Key and Building Card Access Request.

 

Step 1:

Step 1 - EFH Log In Screenshot

 

Step 2:

For Active FacilitiesLink Account Holders:
  • Enter your FacilitiesLink username and password and then click 'Login'.
Step 2 (w/ account) - EFH Log In Screenshot

 

Step 2A:

If you do not have a FacilitiesLink account:
  • Click on 'Apply for Account'.
Step 2 (w/o account) - apply for account

 

  • Fill out the requested information. Required fields have a red asterisk next to them. Once complete, click on 'Apply'.
Step 2 (w/o account) - Fill out asterisked information

 

  • Enter the email address that you used to create your FacilitiesLink account into the space provided and click 'Send'. If you do not receive an email with your password, please contact the Facilities Services Customer Service Center for assistance.
Step 2 (w/o account) - Entering email

 

Step 3:

  • You will arrive on the Public Dashboard below. 
  • Click on the “Request Work” link to create a service request.
    • You may also check the status of previously submitted service requests through clicking "Browse Work Requests".
Public dashboard page to submit service request

 

  • Please fill out the service request form completely and to the best of your ability. Be as detailed as possible and click 'Submit' once you have finished.
082020 - Service Request Screenshot

Step 1:

  • Go to the FacilitiesLink website.
  • Select 'SF State Gateway/MySFSU Portal'.
  • Log into the system using your SF State ID or Email and SF State Password.
  • Click Login when complete.
Facilities Services login page

Step 2:

  • You will be brought to your FacilitiesLink home page.
  • Scroll down until you find “Public Dashboard” at the bottom on the page and click on that link.

 

Public dashboard page for staff

 

  • Once in the "Public Dashboard," click "Request Work" to submit a service request.
    • You may also check the status of previously submitted service requests through clicking "Browse Work Requests".
Public dashboard page to submit service request

 

  • Please fill out the service request form completely and to the best of your ability. Be as detailed as possible and click 'Submit' once you have finished.
082020 - Service Request Screenshot

Step 1:

  • Go to the FacilitiesLink website.
  • Select 'SF State Gateway/MySFSU Portal'.
  • Log into the system using your SF State ID or Email and SF State Password.
  • Click Login when complete.
Facilities Services login page

 

  • Once in the "Public Dashboard," click "Request Work" to submit a service request.
    • You may also check the status of previously submitted service requests through clicking "Browse Work Requests".
Public dashboard page to submit service request
  • Please fill out the service request form completely and to the best of your ability. Be as detailed as possible and click 'Submit' once you have finished.
082020 - Service Request Screenshot