Customer Service Center

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Thomas Spivey

Associate Director of Central Support Services

Email: spivey@sfsu.edu

Phone: (415) 405-3629

 

Department Org Chart

About

The Facilities Services Customer Service Center (CSC) is the single point of contact in responding to customer requests for campus and housing facilities related services. We act as the liaison between the campus and housing community and Facilities Services. Our mission is to provide fast, efficient responses to all service requests as part of effectively serving the needs of the university students, faculty and staff.

 

Scope of Services

  • Triage calls, service requests and emails to ensure appropriate call referral/action
  • Dispatch trade services, as appropriate
  • Creation, monitoring and closure of facilities related service requests
  • Oversight of estimate requests for facilities work
  • Administer and process key and building card access requests

 

How to Submit an Online Service Request

There are two ways to request services:

1. Submit a service request online at SF State FacilitiesLink.

  • For additional information about how to submit a service request, please visit our Service Requests page.  

2. Contact our Customer Service Center (CSC) representatives. Representatives can be reached seven (7) days a week from 8 a.m. to 11 p.m at (415) 338-1568 or (415) 405-0579.

 

Emergencies

For emergencies involving life, safety and/or property damage, please immediately contact the University Police Department Dispatch at (415) 338-7200.

 

Note:

  • Between the hours of 11 p.m. - 8 a.m., service requests initiated via phone are routed to our business partners at University Dispatch, within the University Police Department. University Dispatch will advance priority service issues to our Facilities Services on-call staff, where appropriate.
  • If you are calling between the hours of 11 p.m. - 8 a.m., please press "0" to speak directly with the Dispatch Operator.

 

Determine the Status of an Existing Work Order Request

You can check the status of a work order by emailing facilities@sfsu.edu. The Customer Service Coordinators will make an inquiry with the appropriate trade shop. Please note that requests are managed by priority and not date or time received.